Our dear student loan customer, we understand that repaying your student loan can be an arduous process and possibly a stressful one. Our goal is to ensure that you are supported every step of the way. Our customer support team is available to assist you if you have any concerns, questions, or need assistance with your student loan. Please feel free to contact our team with any questions you may have or for guidance and solutions to any problems you may be experiencing.
Depending on your financial situation, we offer a range of repayment options. Life can be unpredictable, which is why we are here to assist you in finding the best possible solution to meet your loan obligations. While we understand managing your finances can be a challenge, we want you to know that we are dedicated to providing you with excellent service and support throughout your loan repayment process.
As your student loan provider, we are grateful for your continued trust and commitment.
To get answers to your questions, visit MyFedLoan at:
P.O. Box 69184
Harrisburg, PA 17106-9184
1-800-699-2908
In case of credit issues, you can contact:
FedLoan Servicing Credit
P.O. Box 60610
Harrisburg, PA 17106-0610
1-800-699-2908
For any questions or concerns, it is recommended that you contact customer service by telephone rather than via email. Try this tip to get the best from customer service. The importance of writing down verbal commitments cannot be overstated. On Monday through Friday, they are open from 8 AM to 9 PM EST.
If you need to verify information about your mortgage or loan through MyFedLoan, you can find a “Loan Verification Letter” in “Loan Details”. Consider any pending actions carefully. Prior to taking any action, it is important to give it careful consideration.